Quality Assurance

• Our core application software auto-dispatches wirelessly to provide for the highest "On Time Record" in the industry, offering complete audit trail to monitor performance. Our reporting capability includes documentation of our "On Time Record" performance.
• Call center Supervisors monitor and insure quality service. Our highly trained staff of reservationists efficiently and accurately gathers your trip information, processes and relays it quickly to our drivers.
• Aristacar franchisee management conducts daily random as well as formal quarterly inspections to ensure the cleanliness and safety of all sedans in our fleet.
• Random client telephone sampling is conducted by our customer service department to review your satisfaction levels with our services. Your input is important to us, and shapes daily our efforts to continually provide quality service.
• Our Corporate Website provides you with email links to Aristacar's senior management for your feedback on your latest service experience.

Fleet Resources

• Over 300 late model Lincoln Town cars and Cadillac Broughams waiting to service you from strategic zones over the tri-state area, including all local airports.
• Our seasoned professional fleet of drivers maintains a quality level of courteous service; each franchise member is individually insured in addition to the corporate umbrella policy.
• All sedans are equipped with computerized mobile data terminals, cellular telephones, air conditioning, reading lights, EZ Pass transponders, and coming soon full global positioning system transponders.
• Our call center of operations is standing by twenty-four hours a day, seven days a week, accessible by dedicated lines including 800 toll free numbers from out of town.
• VIP priority servicing is available upon request.